Action Plan Framework

This is the Action Plan Framwork with which you can map your activities against the Digital and ICT Skills Skills Action Plan for Yorkshire and Humber 2005-2009. A key to the job titles in the Digital Skills Requirement (Skill Set) axis is below the diagram, or click on a job title on the table to see it's definition.

Download Sample set of Completed Frameworks (PDF)

Download Framework Template (PPT)

Action Plan Framwork Table

Key To Job Titles:

Owner/Manager
owners and managers of businesses; to be successful, self-employed freelancers need the same skill set;

Range of skills and knowledge involved:
use of digital in business processes, in order to manage a workforce using such technologies;
business skills relating to entrepreneurship, management and creativity in the knowledge economy and to a technical/creative workforce;
programme and project management, especially in the context of business change and related digital services;
new processes demanded by e-commerce, e-procurement and reliance on ICT (not least backup and disaster recovery);

Skills gap – information management skills and significant ongoing
professional development (CPD);

Current ownership of skills and related activity – business support
providers, universities.

Digital Practitioner
‘engineers’ originating digital products and services, including toolset developers, who use digital technologies as their means of production;

Range of skills and knowledge involved:
− requirements capture and analysis;
− digital design;
− programming and testing;
− lifecycle methods including quality;

Skills gap – programmers with the required set of technical and
workplace skills (not necessarily guaranteed by having a degree);

Current ownership of skills and related activity – principally private
training providers and HE; colleges and LEAs (14-19) play a role.

Application Specialist
‘technicians’ who manage and support applications in the enterprise (public / private sector) and consumer markets; they may also be trainers;

Range of skills and knowledge involved:
− desktop management (e.g. MCDST);
− infrastructure support (e.g. CompTIA A+, N+, Security+);
− database administration (e.g. MySQL, Oracle);
− domain specific applications support (e.g. SAP, Sage, Navision, ISoft);

Skills gap - shortage of the right skill set at the right price with potential for new jobs as enterprise, SME and domestic adoption increases;

Current ownership of skills and related activity – private providers; also HE and FE - but poor coverage of applications.

Information Worker
workers, including managers, in the public and private enterprises who use desktop tools to manage, research, analyse, project data and who originate digital communication (e.g. web);

Range of skills and knowledge involved – information applications in
areas such as:
− accounting and financial services;
− website management;
− statistical analysis (e.g. SPSS);
− database creation;

Skills gap – a new generation of web-wise multi-skilled information workers, both new entrants and progressions from the ‘user’ segment;

Current ownership of skills and related activity – poorly covered apart from product specific skills, largely through private providers.

User
‘professional’ users of digital applications for workplace or personal productivity;

Range of skills and knowledge involved:
− email proficiency;
− ‘Office’ products as per ECDL – but typically not database;
− managing simple web sites including authoring and updating;
− scheduling;
− use of web for research;
− communication and collaboration tools from email to on-line conferencing;

Skills gap – skills beyond ECDL and equivalents;

Current ownership of skills and related activity – principally 14-19, FE and Adult and Community Education; also Voluntary and Community sector.

Citizen
users of digital tools and services for pleasure and for participation in everyday life;

Range of skills and knowledge involved:
− use of the web including search, email, purchase, download;
− mobile phones including 3G;
− personal digital devices including cameras and music players;
− digital home services (e.g. interactive digital TV);

Skills gap – less ‘office’ skills and more e-confidence and communication based on practical techniques; Current ownership of skills and related activity – Local Authority, Adult and Community Education providers, Voluntary and Community sector providers.